Get Ready for Call Center Surge - A Toolkit for Local Health Departments

Public Information Call Centers

The 2009 H1N1 influenza pandemic was literally a “wake-up call.” Chances are there were days when your health department phones rang off the hook with people wanting information and reassurance. Did you adequately meet callers’ needs? Were serious gaps identified in your operations? Was your technology an asset or a liability?

You undoubtedly learned a lot. So whether you’re planning for front desk staff or an entire call center, this toolkit is designed to help you enhance your resources before the next emergency. Because ready or not, the public will call.

*Last updated 2010