Get Ready for Call Center Surge - A Toolkit for Local Health Departments

Call Center Surge

Acknowledgements

Seattle & King County Advanced Practice Center extends special thanks to:

  • Diane Young, Risk Communications Specialist, Communications Section, Public Health – Seattle & King County (lead author)
  • Rachel Abbey, MPH, Program Manager, Advanced Practice Center for Public Health Preparedness, Montgomery County (MD)
  • Jeff Boudreau, Program Manager, Advanced Practice Center, Public Health – Seattle & King County
  • Rebecca E. Calhoun, MPH, Project Manager, Northwest Preparedness and Emergency Response Center, University of Washington
  • Lynn Cook, MHS, CHES, Consultant/H1N1 Risk Communication Specialist, Emergency Preparedness and Response Program, Montgomery County Department of Health and Human Services (MD)
  • Joseph M. Cropley, Poison Information Specialist, Washington Poison Control Center
  • Carina Elsenboss, MSW Program Manager, Advanced Practice Center, Seattle & King County
  • Timothy J. Martin – CBCP, Senior Manager – Operations Risk Management, Microsoft Corporation
  • Patricia O’Hare, RN, DrPH, Consultant/Vulnerable Populations Specialist, Emergency Preparedness and Response Program, Montgomery County Department of Health and Human Services (MD)
  • Betsy Rebert, Communications Specialist, Advanced Practice Center for Public Health Preparedness, Montgomery County (MD)
  • Sue Rogan, Consultant/Staffing Specialist, Emergency Preparedness and Response Program, Montgomery County Department of Health and Human Services (MD)
  • Malaika Schwartz, AmeriCorps VISTA Volunteer, Public Health – Seattle & King County
  • Monica M. Strachan, MPH
  • Worldways Social Marketing

The Advanced Practice Centers Program is coordinated and managed by the National Association of County and City Health Officials (NACCHO) and receives its funding from the Centers for Disease Control and Prevention (CDC) under Award Number 1H75TP000309-01. The contents of this publication are solely the responsibility of the authors and do not necessarily represent the official views of CDC.