Get Ready for Call Center Surge - A Toolkit for Local Health Departments

Call Center Surge

Activating & Operating

An emergency occurs or clearly is on the verge of occurring. It’s time to take action, to put in gear all the planning and preparing you’ve accomplished so far. Months of hard work are about to pay off because surge happens, and your call center is ready.

This is when you add real-time details to the broader call center components already in place.