Get Ready for Call Center Surge - A Toolkit for Local Health Departments

Call Center Surge

Demobilizing and Beyond

Think about demobilizing in the early stages of activation. Operating a call center is time and resource intensive and you will want to be judicious with the resources. Plan for where calls to the call center will be directed once the center is demobilized. Will you have a recorded message to refer callers to another number? What number will you use? Will the person who answers that number have the correct answers?