Get Ready for Call Center Surge - A Toolkit for Local Health Departments

Call Center Surge

Preparing

Once you complete the planning options suggested in the planning section, you’re ready for the lion’s share of work. So, roll up your sleeves. Preparing—putting in place the elements to handle call center surge—is labor intensive and takes time. That’s why it’s got to happen before an emergency occurs. 

This is also one of the most exciting stages. You and your team get to watch the vision become reality.